Why Register Unifi Online With Us?
Super Easy
No queue and no complicated form to fill up. Just chat with us and our professional team member will assist you.
Speedy Service
Why wait? With our online registration, everything’s incredibly fast! You’ll be online and enjoying Unifi in no time.
24/7 Support
Got a problem? No worries! We have 24/7 customer service. You can WhatsApp, call, or email us anytime. No need to stress!
Awesome Packages
Our packages are designed to suit your needs. Want more speed? No problem! We make sure we have the right package for you.
Looking to level up your internet experience? Say no more! When you register Unifi with us, you’re not just getting a connection, you’re securing a lifestyle. Don’t miss out on the latest Unifi promotion that offers the best Unifi package designed to fit all your browsing, streaming, and gaming needs. Our Unifi broadband services are unbeatable in speed and reliability. Applying is easy peasy—just fill out a simple Unifi application on our website and boom, you’re one step closer to the internet heaven. So why wait? Apply Unifi today and ride the wave of endless possibilities
Unifi Home Plan
- Price displayed is EXCLUSIVE of SST.
- Minimum Subscription 24 months.
- Speed upgrade not applicable for 30Mbps (VDSL) and 800Mbps plan.
- Free installation only covers standard installation cabling (currently no charges) up to 50 meters of internal fiber. This excludes charges imposed by external contractors for concealed wiring, wiring over the ceiling, customized wiring, etc
- All Unifi New registration require to pay advance payment within 10 days after installation complete. (Malaysian:RM100, Foreigner:RM500)
Unifi Business Plan
- Price displayed is EXCLUSIVE of SST.
- Minimum Subscription 24 months.
- Free installation only covers standard installation cabling (currently no charges) up to 50 meters of internal fiber. This excludes charges imposed by external contractors for concealed wiring, wiring over the ceiling, customized wiring, etc
- All Unifi Business New registration require to pay RM200 advance payment within 10 days after installation complete.
What People Are Saying About Jeffery your truster Unifi Partner
YOUR TRUSTED UNIFI CONSULTANT
“Switching to TM Unifi has honestly been a game-changer for me. Before, my internet was as slow as a snail, and it used to drive me insane! Now, it’s like I’m riding a rocket! The speed is unbelievable, and the customer service is out of this world.”
“I don’t usually write reviews, but I just had to for this incredible Unifi agent, Sarah. I had a ton of questions and was super confused about which package to go for. Not only did Sarah break down all the options in a way that even my tech-challenged brain could understand, but she also recommended the perfect package for my needs.”
What People Are Saying About Jeffery your truster Unifi Partner
YOUR TRUSTED UNIFI CONSULTANT
“Switching to TM Unifi has honestly been a game-changer for me. Before, my internet was as slow as a snail, and it used to drive me insane! Now, it’s like I’m riding a rocket! The speed is unbelievable, and the customer service is out of this world.”
“I don’t usually write reviews, but I just had to for this incredible Unifi agent, Sarah. I had a ton of questions and was super confused about which package to go for. Not only did Sarah break down all the options in a way that even my tech-challenged brain could understand, but she also recommended the perfect package for my needs.”
About Jeffery your truster Unifi Partner
Meet Jeffery: Your Unifi Expert Hey there, I’m Jeffery, a seasoned Unifi sales consultant with over three years of experience. I’m also the proud owner of a TM counter at Econsave Kota Masai, where I lead a team of 20 dedicated professionals. Whether you prefer offline or online interactions, I’m here to assist you with all your telecommunications needs. Don’t hesitate to reach out—I’m just a message away. Looking forward to serving you, Jeffery
Sales Assistant
WhatsApp: 60138237518
Phone: 072233200
Address
Beletime Danga Bay
Shopping Mall Ground Floor, Bay Point Persiaran Danga Perdana Country Garden, Danga Bay, 80200 Johor Bahru, Johor.
Econsave Kangkar Pulai
Lot 8, Econsave Kangkar Pulai, Bandar Baru Kangkar Pulai, 81300, Johor Bahru, Johor.
Bill or Technical
Frequently Asked Questions
General Questions
I want to relocate my Unifi service to a new address. What are the important things that I should know about?
Here are the important things to note before you proceed with your service relocation request:
- Your service account that you wish to relocate must be in ACTIVE status.
- If you have current and outstanding amount in your bill, we advise you to make the payment first so we could proceed to process your relocation request.
- Your relocation will subject to Unifi service availability at your new address. If the location is not within Unifi coverage but available with Unifi Air, you will be offered with a Unifi Air package with speed that will closely match your existing package.
- Depending on the new location, there is a possibility that your telephone line number might change if we are not able to maintain the same number for you.
How can I change my Unifi Home plan?
Depending on your package selection, you will be tied to a new contract period if the package offers better value such as it comes with a new device, discounted price or any other value added regardless of whether you are within or beyond the contract period.
What should I do if I want to terminate my unifi Home service?
Step 1: : You may give us 30-day notice on your intention to terminate the service via our online channels below:
- unifi self care portal at unifi.com.my
- Live Chat via unifi.com.my or myunifi app (https://maya.unifi.com.my/)
- Email at help@tm.com.my
(or you may walk-in to any TMpoint outlet nationwide)
Step 2: We will provide your pre-final bill indicating your outstanding balance. TM representative will call you within seven (7) days to confirm on your termination request. Upon payment settlement, we will proceed with termination order on day 31 from your termination notice.
Step 3: You will receive an SMS when your termination request is completed. Please be informed that you do not have to return any of your devices.
Installation Questions
How long does a typical Unifi Home installation and testing take?
Installation and testing are expected to take approximately 4 to 8 hours depending on the type of your premise due to the sensitive nature and the complexity involved in fibre installation.
The installation process includes site survey, ducting, piping, electrical work and equipment configurations.
What are the charges for installation fee and equipment?
Installation charge for unifi is RM200 (currently waived for standard installation for the first 50 meters only). If your premise requires non-standard installation or additional cabling, extra charges will be imposed by TM Contractor.
The standard package is inclusive of equipment worth approximately RM1,000 that will also be given free-of-charge.
When will the installation date be set up?
You can set the installation date during the registration (subject to slot availability), then you will be notified via SMS within 3 days for you to confirm the appointment.
Can I choose my own installation date?
Yes, you can choose your preferred date and time based on slot availability during registration (via TMpoint, TMpoint Authorised Dealer (TAD) or our Authorised Resellers) or change the appointment a day prior to the appointment date.
What should I do if I want to reschedule my appointment and is there any charges?
You can do so online here. Just follow these easy steps:
Change appointment:
- Log in to Unifi portal
- Choose “My Orders” tab at the bottom of the screen
- Click “Change Appointment” and choose your preferred date and time appointment.
It is advisable to make such changes 24 hours before your original installation date.
Alternatively, you can chat with us via MyUnifi app or Unifi portal, 24 hours daily.
Is there any cost that involved during installation?
Installation charge for unifi is RM200 (currently waived for standard installation for the first 50 metres only). If your premise requires non-standard installation or additional cabling, extra charges will be imposed by TM Contractor.
The standard packages is inclusive of equipment worth approximately RM1,000 that will also be given free of charge. You will find out the installation process here.